Unified Security Operations Center 911 in Makkah Region Serves as Vital Support for Pilgrims

In many developed countries, a unified emergency number serves as the primary channel for rapid response to security, humanitarian, and service-related incidents. In Saudi Arabia, the National Center for Security Operations (NCSO) established unified security operations centers under the unified emergency number (911), providing assistance and support through advanced technological capabilities operated by Saudi personnel who speak more than eight languages.
 During the 1447 AH Hajj season, the Unified Security Operations Center (911) in Makkah Region assumed additional responsibilities related to serving pilgrims and responding to their calls. This year, the center handled nearly half a million calls, most of them inquiries related to services and traffic matters, with a response time that did not exceed two seconds. These efforts were carried out under a carefully designed operational plan without affecting responsibilities related to residents across the region, its cities, and governorates.
 During this year's Hajj season, the center received 465,822 calls. It also strengthened the efforts of the television monitoring hall through intensified security monitoring of the Grand Mosque, the holy sites, the central area, and security checkpoints to ensure pilgrims' safety and security. A total of 755 cases were detected and referred directly to relevant authorities without the need for a telephone report.
 For the first time this year, NCSO participated within the Hajj Security Forces with personnel dedicated to organizing and managing crowds at various locations across the holy sites. Their efforts contributed to serving pilgrims and ensuring their safety and security alongside Ministry of Interior sectors and other government entities.
 NCSO stressed that it will continue serving pilgrims traveling from Makkah Region to Madinah Region to visit the Prophet's Mosque after completing Hajj rituals while maintaining the highest standards of service quality. The center also emphasized that all calls and reports are handled confidentially and referred to relevant authorities without placing any liability on the person making the report.